Privacy Policy

Hanaguruma Co.,Ltd. and the rent-a-car service which OMOSHIRO rent-a-car group preside, franchisee companies of OMOSHIRO RENT-A-CAR ("an OMOSHIRO rent-a-car group" as follows) will check against the importance of the personal information protection and observe "a law about the protection of the personal information" and this privacy policy. In order to offer better product and service, we establish an information protection policy as follows. We seek necessary and appropriate protection of personal information and privacy protection.


Definition of the personal information

It is the information about the visitor individual (called "personal information" as follows) and points the information that can distinguish the name of the visitor, an address, the visitor individual including the phone number concerned. The information that can distinguish an individual by collating it in combination with other information is included.

The observance such as laws and ordinances

The OMOSHIRO rent-a-car group observes laws and ordinances about the personal information protection concerned and official regulations in the company on dealing with the personal information of the visitor.

Proper Acquisition

The OMOSHIRO rent-a-car group does not acquire the personal information of the visitor by means of false other injustice.

Use purpose

The purposes of OMOSHIRO rent-a-car group for the acquisition and the use of customer's personal information are as follows. We state use purpose clearly beforehand to perform in case of acquiring customer's personal information, when we acquire without proscribed purpose.

  1. As a business person given the project approval of rent-a-car, to carry out matters obliged as conditions of project approval making lease certification at the time of concluding lease contract.
  2. To offer the service in conjunction with rent-a-car lease car and these to the visitor.
  3. To verify and evaluate customer's identity.
  4. To guide for customer various products that an OMOSHIRO rent-a-car group handles such as various after-sale service and various events, the campaign by the method of sending e-mail.
  5. To carry out questionary survey to a visitor in order to examine good plan for customer satisfaction and the plan development of the product which an OMOSHIRO rent-a-car group handles.
  6. To make machined statistics data in the form that cannot be identified an individual by adding up personal information statistically and analyzing.

About the joint use

The OMOSHIRO rent-a-car group use the next personal information jointly as far as determined in "a use purpose". The items of the personal data to use jointly are as follows.

  1. Full name, the date of birth, sex, address, phone number, e-mail address, driver's license number, qualification day, customer number, office information (name, position, phone number), use history, transactional details
  2. Personal information necessary for various products, service of other OMOSHIRO rent-a-car group

Range of the joint user

The OMOSHIRO rent-a-car group handle personal information in the range determined in "the joint use" and the next range.
・Each company of an OMOSHIRO rent-a-car group and employee individual to engage in

Offer to a third party

The OMOSHIRO rent-a-car group does not offer personal information to the third party except the next case.

  1. When we contribute it to the company obtaining customer's consent beforehand.
  2. When it is based on laws and ordinances.
  3. When it is necessary for protection of human life, a body or the property, and it is difficult to obtain the visitor's consent.
  4. When it is necessary for the promotion of sanitary improvement or healthy upbringing of the child in particular, and it is difficult to obtain the visitor's consent.
  5. When it is necessary to cooperate for the person who received the engine of the country or local public entity or commissioned to accomplish the office work established by laws and ordinances, and might affect accomplishment of the office work concerned by obtaining the visitor's consent.

Disclosure, correction, deletion

The OMOSHIRO rent-a-car group tries to manage the personal information in the correct and latest state. In addition, we disclose it based on a predetermined procedure immediately when disclosure of the personal information OMOSHIRO rent-a-car group holds is demanded from a visitor As a result, if there is wrong information by any chance, I correct it immediately or delete it.

Safety management

The OMOSHIRO rent-a-car group take necessary and appropriate measures for prevention from leak of the personal information we have or loss or other safety management of the loss.

Education, supervision of the employee

The OMOSHIRO rent-a-car group carries out appropriate supervision and continuous education letting employees handle personal information so that safety management of the personal information is planned and performs.

Supervision of Trustees

The OMOSHIRO rent-a-car group perform necessary and appropriate supervision to the person who received trust so that safety management of personal information is safely managed handling when we entrust with all or a part of the handling personal information.

Complaint correspondence

The OMOSHIRO rent-a-car group gives an appropriate and quick response about a complaint about the handling of the personal information.

Inquiry window about the handling of the personal information

Hanaguruma Co.,Ltd. The franchise headquarters TEL: 04-7192-7348
Biz hours: 10:00~19:00
Note: Monday is regular holiday(It is excluded (as a general rule Saturday and Sunday, a holiday)